GoFuckYourself.com - Adult Webmaster Forum - View Single Post - You thought CCBill was bullshit before? This takes the cake.

Camguy · 03-18-2012, 04:38 AM

A person buys an annual sub for one time fee $137.00 (EU regional pricing) on 8/16/2011.

Weekly log ins all from the same IP address used to sign up, then 7 months later the subscriber does a charge back on 03/17/2012

CCBill, SEVEN MONTHS FREE ACCESS??? Are you guys for real?!?!

As we all know, CCbill's policy is to never ever challenge a charge back. Excuse given is, "It's costs more to challenge it than it is worth".

This was the last straw for me. Since day one CCBill has been nothing but a BS service.

From them telling me last year that I violated their "TOS" and so I asked them to point out specifically what it was in their TOS I violated so I could see it in writing and CCBill replying "well, its not exactly written in our TOS, BUT! We are under no obligation to inform clients about everything in our TOS" This of course I understood to mean they could virtually make it up as they go along and it was all contingent on which representative I was talking to at the moment. Several emails to the higher-ups about that issue all went ignored. Not even one person in the chain of command at CCbill bothered to even reply to one of my many emails. Incidentally, the video they claimed was in violation of their "imaginary make it up as we go along TOS", stayed online in defiance of their reps demand to remove it from the site.

And then, a few months back there was a two week period that CCbill's log in process malfunctioned. No matter how many times WE (CCbill live support reps) changed my password, the site refused to allow me access to my own account. CCBill's people changed the password for me several times, and for 2 weeks, even THEIR passwords would not allow me access to my own account.

And now this?

CCBill, you just lost a 100k+/year client (on this one particular site, but oh yes, all of my other sites will go too) unless you fix this. This is not how business is done and I think anyone else would agree. It's fraud, and you need to grow a spine and stand up for your clients.

I look forward to your response to this matter. Should you not fix this, this thread just became my permanent signature.

03-18-2012, 04:38 AM
Camguy Confirmed User Industry Role: Join Date: Oct 2011 Posts: 122	You thought CCBill was bullshit before? This takes the cake. A person buys an annual sub for one time fee $137.00 (EU regional pricing) on 8/16/2011. Weekly log ins all from the same IP address used to sign up, then 7 months later the subscriber does a charge back on 03/17/2012 CCBill, SEVEN MONTHS FREE ACCESS??? Are you guys for real?!?! As we all know, CCbill's policy is to never ever challenge a charge back. Excuse given is, *"It's costs more to challenge it than it is worth".* This was the last straw for me. Since day one CCBill has been nothing but a BS service. From them telling me last year that I violated their "TOS" and so I asked them to point out specifically what it was in their TOS I violated so I could see it in writing and CCBill replying *"well, its not exactly written in our TOS, BUT! We are under no obligation to inform clients about everything in our TOS"* This of course I understood to mean they could virtually make it up as they go along and it was all contingent on which representative I was talking to at the moment. Several emails to the higher-ups about that issue all went ignored. Not even one person in the chain of command at CCbill bothered to even reply to one of my many emails. Incidentally, the video they claimed was in violation of their "imaginary make it up as we go along TOS", stayed online in defiance of their reps demand to remove it from the site. And then, a few months back there was a two week period that CCbill's log in process malfunctioned. No matter how many times WE (CCbill live support reps) changed my password, the site refused to allow me access to my own account. CCBill's people changed the password for me several times, and for 2 weeks, even THEIR passwords would not allow me access to my own account. And now this? CCBill, you just lost a 100k+/year client (on this one particular site, but oh yes, all of my other sites will go too) unless you fix this. This is not how business is done and I think anyone else would agree. It's fraud, and you need to grow a spine and stand up for your clients. I look forward to your response to this matter. Should you not fix this, this thread just became my permanent signature.