Quote:
Originally Posted by The Ghost
The chargeback/credit period has to do with the individual relationship with the bank.
|
I disagree when it is part of the CCBill record that 2 months is the most by standard practice that they will allow someone to get one over on you... As evident by the transaction record that every subscriber has, their transaction history shows exactly what is a standard and tolerable refund span, and what is "You paid, you stayed, we will not discuss giving anything back."
initial 0210337501000017026 on 2010-12-03 for $29.99(USD) Too old to refund
rebill 0111002701000039757 on 2011-01-02 for $29.99(USD) Too old to refund
rebill 0111032201000037613 on 2011-02-01 for $29.99(USD) Too old to refund
rebill 0111062401000048118 on 2011-03-03 for $29.99(USD) Too old to refund
rebill 0111092601000043174 on 2011-04-02 for $29.99(USD) Too old to refund
rebill 0111122101000042254 on 2011-05-02 for $29.99(USD) Too old to refund
rebill 0111152301000039804 on 2011-06-01 for $29.99(USD) Too old to refund
rebill 0111182501000039665 on 2011-07-01 for $29.99(USD) Too old to refund
rebill 0111212701000038272 on 2011-07-31 for $29.99(USD) Too old to refund
rebill 0111242201000037579 on 2011-08-30 for $29.99(USD) Too old to refund
rebill 0111272401000037251 on 2011-09-29 for $29.99(USD) Too old to refund
rebill 0111302601000037248 on 2011-10-29 for $29.99(USD) Too old to refund
rebill 0111332101000036478 on 2011-11-28 for $29.99(USD) Too old to refund
rebill 0111362301000037859 on 2011-12-28 for $29.99(USD) Too old to refund
rebill 0112027501000037952 on 2012-01-27 for $29.99(USD) Refund Transaction
rebill 0112057701000038786 on 2012-02-26 for $29.99(USD) Refund Transaction
7 months however is inexcusable. I owned a retail business for many years in the US that could be deemed high risk for credit card sales, I owned a retail adult toy and video store. Not even ONCE was there ever a successful charge back amid all the buyers remorse and shady clowns that would roll through there 24 hours a day. When I received notice of a charge back, it was a simple 5 minute process. I would pull the copy, call the credit card company and read to a rep the buyers' drivers license number that my clerks would copy onto the sales slip and demand my money. 100% of every charge back ever attempted in 9 years of business denied and
every customer ended up paying. Its a 5 minute call. CCbill makes millions of dollars, you would think they could hire one person to make 15 minutes worth of calls on behalf of a site that (in my case) averages 3 charge backs per year. No, this is flat out CCBill aiding and condoning robbery and I want to know why they handle it so poorly now, when this poor business practice will be cured, and when will I see that money this person owes me for services rendered credited back into my account!
I understand with the weekend I can't hope for an instant reply from CCBill here on GFY, but as the weekend ends and they all get back to work, I want my money!
And I will be immensely pissed off if they come in here Monday with their song and dance about how their fraud protection program works diligently to weed out all the bad players because that right there will get me fired up about how
the same person from the same IP address (217.114.211.245) under two different names on one of our sites, a third name on another site we own, and even a fourth name on a competitors site pulled off charge backs on all three sites (one site he did it twice) and how they did nothing to fight back and secure our money!
We know the exact same person dinged one of our competitors simply because I was so mad that CCBill dropped the ball on us THREE TIMES ALREADY that I took the issue to the boards and this competitor ran the information I posted when I outted the purchaser.
Maybe in this case it will help here too and if any of you find that CCBill allowed this person to do this to you, CCBill can also answer as to why they fail so miserably with fraud protection! So here, I will out this prick so you all can run his info through your charge back history.
Details for Subscription 0311228201000004172
USER NAME USED: WHv4IPid
Email:
[email protected]
IP Address: 84.19.169.238
Phone: N/A
Credit card (MASTERCARD- BIN#548696)
Customer Information:
Rainer Schwarz
Kapellstr. 87
Heidenheim, XX 89520
Germany
AVS:
CVV2:
Stat: R
Retries: 0
Quote:
Originally Posted by grumpy
it always makes me giggle when pornpushers complain about bad service and or practice.
|
Why is that Grumpy? Is it possible that you believe you yourself in particular act as a porn pusher that engages in practices that reflect bad service and practices and that you deserve to be treated as some flaky amateur clown with a business license? We do not. Look in your own home for vilification. We are a professional company that deserves the same payment for services rendered that any other non-porn related business deserves.