Quote:
Originally Posted by Robbie
Yep...I've had CC Bill do the same thing. They don't seem to challenge ANY chargebacks.  |
This depends on the situation.
The card holder might call Mastercard/Visa and demand a chargeback. They will grant the chargeback without question or at worst, ask him to sign some paperwork.
If the card holder calls CCBill instead, CCBIll will try to solve the problem and let the merchant know about the problem (if the rep is good). Same for Segpay. In the event that a customer had a problem accessing our site, Segpay emailed us to let us know about the problem which let us solve it for the customer and prevent the chargeback.
The best thing to do is to make it very very easy for your customers to contact you. Think about it: If your customer buys a subscription to your site but gets some kind of error, he is completely within his right to charge it back. What you want is for him to call you before CCBill or Visa, so that you can fix the problem for him.
Not only do you prevent the chargeback, but you keep your customer.