I've been a customer of them for years now, have 2 accounts with them. Although I consider them a good hosting company which has always met my needs, I'm pretty much DISAPPOINTED at this point.
I've had an issue with certain sites which were slow for 8 days now. If you can believe that, I couldn't get a quick fix for this. I've opened a ticket which was getting replied every 24+ hours or so (which is unacceptable in my opinion, I use 4 other hosting companies and all of them reply inquiries within minutes). I've asked 3 successive questions within that ticket but none of them got answered, their last answer was 3 days ago! I checked the site again and it says 24/7 support
Then I talked to MikeM which has always been of great help, we've established a new deal, he launched a Work Order (on March 29) for one of their technicians which had more than 24 hours to complete it... but it's been like 30+ hours and it has not been completed, although yesterday I emailed the technician as well asking about the status of the work.
I won't lengthen this more, I just wanted to share my experience and ask what others have experienced with webair.com support, so please share yours. I'm thinking to actually seek another provider.