Quote:
Originally Posted by **********
Is it too much to ask? Really? They are letting you process transactions. They are enabling your business. They are providing you with tools, people, advice and support to help you make money.
We have been using CCBill forever and are very happy with their system. Generating reports can take a few seconds sometimes but considering all the queries to all the tables of all the databases it probably has to make to provide Real Time data, there's nothing at all to complain about. And any time we had a problem. CCBill provided INSTANT support.
Maybe you should send an email to your CCBill rep, and politely ask him if CCBill's speed will improve in the near future. Your CCBill rep went out of his way to get you setup, and if the higher-ups at CCBill saw this post, they just might ask him why he stuck his neck out for you.
Not cool.
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He's not referring to load times, he's referring to blank screen after blank screen when trying to view reports, we all know generating year on year reports takes time - totally acceptable, the sheer volume of available reports is also a great thing. But blank screens? being told to use IE over google chrome which is not exactly a new to the market browser - not too much to ask. They make millions... at least make it compatible with modern browsers.. thats all.
I tried to add a new account, pricing etc, a 10 minute job took well over an hour because pages wouldn't load, euro prices entered in as dollar, setting the affiliate payout to 50 in the field value wouldn't take because it wasn't numeric even though it was 50... these problems, although tedious, are a massive pain in the ass day to day, and there's no excuse for not fixing them.
CCBill have many great qualities, and we too have been with them for years and years. But it would be nice if they'd listen to customers once in a while, feels like we are ignored.