Quote:
Originally Posted by WebairMetz
Aless
We offered you a solution to upgrade from a virtual account to a vps account. You did not want to change because you would have to change your Ips. We must change the Ips because the range that you are on in your virtual account are bound to that server and cannot be moved. You are aware of this already. This isn't a support issue. We can move your account once you approve it.
|
Mike... I did approve the change of IPs, you even created a Work Order for it:
[email protected]
to:
[email protected]
date: Thu, Mar 29, 2012 at 11:04 PM
subject: Work Order[#24549] New Work Order Assigned
The work has been assigned to a technician which will start work on Thursday March 29th AM and completed by Friday March 30th 2012 08:00:00 PM.
I sent 2 emails after that as well, none of them replied:
from:
[email protected]
to:
[email protected]
date: Sat, Mar 31, 2012 at 12:40 AM
subject: Fwd: Work Order[#24549] New Work Order Assigned
Hello,
Could you please inform me regarding the status of this work? I need to those IPs added to my account ASAP.
Regards,
alessandro
The other one was to Work Orders email:
from:
[email protected]
to:
[email protected]
date: Sat, Mar 31, 2012 at 10:00 AM
subject: Re: Work Order[#24549] New Work Order Assigned
mailed-by: gmail.com
Hello,
It looks like this work order has not been completed yet! It says: "
The work has been assigned to a technician which will start work on Thursday March 29th AM and completed by Friday March 30th 2012 08:00:00 PM."
It should have been done yesterday! I mentioned I needed this ASAP, it was URGENT, I'm having troubles with sites hosted on Webair since last Friday, no solution, delays in answering tickets are BIG.
To be honest I'm very disappointed!
####################
Mike, I do appreciate you and your efforts in helping and I suppose this does not entirely depends on you, but the fact remains and I don't enjoy being told there's something wrong on my side on this.
So Work Order (for adding the new IPs in order to move the slow sites) #24549 should have been completed by Friday March 30th 2012 08:00:00 PM, yet it's April 1st and it is NOT completed, although I sent two follow up emails asking for the status of it. Maybe that was your April 1st joke for me.