Quote:
Originally Posted by SpicyM
Webair online support is only quick if you need some basic tasks. If you have some complicated problem, they will move you to the ticket system and those tickets are very slow.
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It sounds like many other hosting companies in regards to a tiered system.
If your shit is minor, it's handled by the Level 1 and 2 techs. There are typically going to be more of these sort available through a work day (i.e. faster turn around). If the issue is more complicated, it is escalated to the Level 3 tech, or queue. These are more complicated task, which take longer to resolve, and there is less staff to deal with them as they tend to be more rare on the whole.
