In all seriousness, (Cause I know this sounds really dodgy) but if you wanna give me access to your verotel account, I will do what I have done for a few other people.
What I have done is to do a screen recording video, with a narration from myself, showing you exactly how to do it. For your account and in the way you need to do it...
However, I (obviously) cant send you the vids of other peoples accounts, as the video will contain pertinent info that is private to the individual...
I dont expect you to take up this offer, cause I'm just the GFY 'Poo Guy'... But its very real and made with genuine intent to help
If so, let me know if not, I FULLY understand