Quote:
Originally Posted by Sly
You are talking about broad-spectrum marketing. He is talking about a personal account rep. If a personal account rep doesn't solve your problems for you, what ARE they doing?
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Stop being obtuse.
Seriously.
A broad-spectrum marketing rep or a personal account rep or whatever you want to call it shouldn't bear the responsibility to deal with accounting issues beyond referring a problem directly to the correct accounting authority to deal with the issue.
PERIOD.
The reason is glaringly obvious when you see what is happening to Derek.
A broad-spectrum marketing rep or a personal account rep or whatever you want to call it needs to be kept free of issues, presented as the reliable, steadfast, knowledgeable resource that helps you MAKE MONEY. Ruin that and you get exactly what just went down with Derek. You get a guy who can and would be helping his affiliate earn more turned into a frigging punching bag that hurts his rep, as well as the company's, unnecessarily.
Real companies that understand broad-spectrum marketing rep or a personal account repping or whatever you want to call it know this and run accounting departments that are proactively responsive to affiliates since they have a fiduciary responsibility to them. Just because a lot of adult companies don't run like that doesn't make it right; it just makes it the way they do things.