Quick rant here, but Webair's support seems to be a lot worse than it use to be.. I needed FFMPEG & Libreoffice installing on my box. I created a ticket on Saturday, March 17th 2012. The same day, I receive a reply with the following:
Quote:
Hello,
We are currently working on your request and will update you as soon as possible.
--
Regards,
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2 days later, and I wonder what's taking so long. I reply asking for an ETA. I promptly get a reply saying there were issues with installing Libreoffice - but that FFMPEG was installed. Sure, it was installed but wasn't working. Apparently they don't run tests. For Libreoffice to work, they'd need to recompile my OS.. On the 23rd, Gerard opened a Work Order for this issue.
On Sunday, April 1st 2012, more than a week later after the work order was created, a technician finally gets assigned to my work order. Errrr, okay.. YIKES?!?!?! After a week of no other updates, besides that a technician was assigned to my issue, I ask what the dealio is (Sunday, April 8th 2012 03:09:39 PM). 2 days later, I get a W.O. reply that they are still working on this. The same day, they inform me that my files have been transferred to the new server with recompiled OS.
I test everything and my sites seem to be working - but I still don't have SSH info, so can't test FFMPEG/Libreoffice, unless I quickly program something.
Today I get informed that all sites have been transferred and that new server has essentially gone live. FFMPEG works, finally, Libreoffice - well, doesn't even seem to be installed - can't call it via command line as you should at least. And now, all my sites are running under the same IP address. Suddenly, I only have 3 IP's available, compared to my previous 27. My HD capacity also seems to have shrunk by 20GB.
So, after waiting almost 4 weeks, I have a server that now also runs FFMPEG.. 
Mike and Gerard are 2 awesome people that I really enjoyed meeting a few years back in Amsterdam - had an awesome time and nice dinner with them. Such a shame though where their business is heading. Sure, I only have 1 server with them at the moment.. But I'm not really motivated on ordering any more servers from them in the future with support being, simply said, shit.
