...because I'm moving out of state, the guy I was talking to was helpful and friendly, I told him to cancel it on the 14th a couple of times he said no problem, order placed and have a nice day!
I turned the tv a few minutes later to watch some news... and nothing.
I kind of laughed, the guy had canceled it immediately instead of on the 14th like I requested.
So I called ATT back to get it reversed, after 30 minutes they tell me they can't, the order is final and there's nothing they can do about it, very sorry.
They tell me they will set up a new account and get my tv right back on for me, sorry please hold just a little bit longer.
After another hour they tell me it's all set up, I won't be charged anything for the new account, oh just hold one more minute please, very sorry for this...
so after another wait they put a technician on with me, very sorry for this but we'll get you fixed right up, please hold for just a few more minutes...
Then the third person I've talked to since this all started tells me they probably can't get a service technician out to my place to do the install any more today since it's after 6:00.
huhh...what? a service technician? it was working fine until you idiots shut it off 2 hours ago. No I don't need a modem I already have one! it was working 2 hours ago!
oh...very sorry about that, just hold on a little bit and I'll try to have that switched on for you, be right back...
sigh
now they tell me it should be on by 8:00.
and no, very sorry, we can't put in a disconnect order for you for next week, you'll have to call back for that.
