Quote:
Originally Posted by georgeyw
Just setup a virtual with them and can't access ftp as I get an internal server error in the admin, can't add websites because i need to 'add a user'.
Shot out a support ticket, however I guess it will take a whileto answer judging by the threads I am finding now 
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Have you tried Live Chat support?
http://www.webair.com/live-chat.html
Can usually get things done in a matter of minutes.