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thats fucked up. i would dispute the charge with them on it.
Comcast did that to me when I was moving to a new location. I called them two weeks ahead of time and they cancelled it the next day. when I moved the idiot never showed up to setup my cable and I had to wait another week... on top of it they charged me $150 for instal.
I asked if I could pay with my Amex and when they said "sure" I knew I was getting that money back.
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