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epitome · 05-08-2012, 07:24 PM

This reminds me of two times I got my way by not giving up.

Maybe a half dozen years ago, I noticed the Sprint bill jumped by almost $10 for no reason. Buried in the bill was mention of a new tax. I figure no way, I'd have heard about this. I called Sprint, they say it's a new federal fee/tax and nothing they can do. I call T-Mobile and they say they never heard of it.

Call Sprint back and say I want out of my contract because others aren't charging it. They tell me the others will soon, it's real.

I call the FCC, they've never heard of it and opened a case. I called the FTC, they've never heard of it and opened a case.

Call Sprint back and tell them what I did. Nothing.

Call the investigative reporter of the news station, who happened to be a tenant of mine. He calls them. Next thing you know, executive response team is calling me; their general counsel is looking into it.

A few days later they call and say it was a "limited error" and bills will be corrected and I'm allowed out of my contract. No thank you (of course not). I still don't know if Sprint had to refund for millions of customers or a few.

Fast forward a few years...

Bank of America is dicking me around. I can't get anywhere calling.

I have a gay news blog that is indexed by Google News, so it looks like it's pretty big to the unassuming eye.

I find the email address of their VP of communications. I email her explaining how the bank is wrong or a story is going on my extremely popular site.

She emails back within 10 minutes saying expect a call from someone in the CEO's office. Someone in the CEO's office calls 10 minutes later from a blocked number.

Problem immediately fixed, extra money put in my account for all of the trouble I had to go through.

There's another story similar to the Bank of America one with a smaller regional bank. Branch manager wouldn't budget. I tracked down the email address of the executive assistant of the CEO. She immediately fixes my problems.

Always try to go to the top if you can. It's easier than you think.

05-08-2012, 07:24 PM
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,158	This reminds me of two times I got my way by not giving up. Maybe a half dozen years ago, I noticed the Sprint bill jumped by almost $10 for no reason. Buried in the bill was mention of a new tax. I figure no way, I'd have heard about this. I called Sprint, they say it's a new federal fee/tax and nothing they can do. I call T-Mobile and they say they never heard of it. Call Sprint back and say I want out of my contract because others aren't charging it. They tell me the others will soon, it's real. I call the FCC, they've never heard of it and opened a case. I called the FTC, they've never heard of it and opened a case. Call Sprint back and tell them what I did. Nothing. Call the investigative reporter of the news station, who happened to be a tenant of mine. He calls them. Next thing you know, executive response team is calling me; their general counsel is looking into it. A few days later they call and say it was a "limited error" and bills will be corrected and I'm allowed out of my contract. No thank you (of course not). I still don't know if Sprint had to refund for millions of customers or a few. Fast forward a few years... Bank of America is dicking me around. I can't get anywhere calling. I have a gay news blog that is indexed by Google News, so it looks like it's pretty big to the unassuming eye. I find the email address of their VP of communications. I email her explaining how the bank is wrong or a story is going on my extremely popular site. She emails back within 10 minutes saying expect a call from someone in the CEO's office. Someone in the CEO's office calls 10 minutes later from a blocked number. Problem immediately fixed, extra money put in my account for all of the trouble I had to go through. There's another story similar to the Bank of America one with a smaller regional bank. Branch manager wouldn't budget. I tracked down the email address of the executive assistant of the CEO. She immediately fixes my problems. Always try to go to the top if you can. It's easier than you think.