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I had to do exactly that to get 30k from First Data from an old (non-adult, offline) merchant account. All other avenues failed (chased them for 2 years) until I hit the internet with their agents names, email and phone numbers and details of the situation. A couple of weeks later they paid me.
Those companies do read the complain forums. Hammer the shit out of them if someone is screwing you and you are in the right.
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