Quote:
Originally Posted by KickAssJesse
I agree, live support is beyond swift! I actually used this feature earlier today.
We've been with them for many, many years and are extremely happy.
It also helps if you pick up a phone and call them. They are around on ICQ and other instant messages.
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I've definitely picked up the phone and called them many times, but they seem to have a problem with not calling me back like they said they would and ending their shift without handing things off to another technician... leaving one of my servers crippled for another 45min while the next tech figures out what is going on when I call back.
This is only one of many examples of their horrible support.