Quote:
Originally Posted by Radical Bucks
Webair is a great hosting company. I would refer them to anyone who needs great hosting and customer support.
|
One of my "managed" servers went down yesterday for 2hrs and the technician I talked to as soon as it went down told me he was working on it and would call me back.
30min later and still no word from him, I called. When I spoke the same technician he told me he was looking into it still. When I asked him what he was doing specifically, he said he was looking at the error logs to determine the problem. I said "We have daily backups, please just restore to yesterday and get us back up"
He said he would do this and call me back.... 30min later, I called back. I asked to speak to the same technician, I was put on hold for a couple minutes and the same person came back to me and said "he is still working on it"
"What could he possibly be working on? He should have been able to restore and get the site back up" He put me on hold again and I was able to speak the original technician. When I asked him what is taking so long, his response was "I'm talking to 10 other clients"
I then asked if he had even started the restore and he said "not yet"
It took me contacting everyone I knew at Webair to finally get it restored and live again... and suddenly I can no longer acces my servers via SSH and they can't seem to get me the root access I've been asking for.
I've been hosting with them for 5yrs and I can tell you that everything is fine until you have an urgent problem. DO NOT expect them to make you a priority or communicate with you the way anyone would expect.
This is NOT the first time this has happened, but it is definitely the last. This incident is so minor compared to the nightmares I've experienced recently with Webair's horrible support.