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Oh, and I have made countless efforts to contact them with all of my issues with no real resolution other than smoke and mirrors.
I don't care WHAT causes an issue, you want to feel like they take ownership and keep you up to date.
I had a site go down once, and the webair technician that spent hours working on the problem literally left without calling me back like he promised. He assumed it was resolved when he restored from a backup... 30min later, I had to start all over with another technician.
Same thing happened another time when a webair technician upgraded apache and left his shift before realizing he took the entire server down. I was down for almost 12hrs until he was able to resolve it.
No one cares how much you know until they know how much you care.
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ICQ: 34416048 |