Originally Posted by CT

I forgot to mention this mess started several months ago and has easily cost me 5-figures. I don't want a credit, I want a host that I can trust with support that will keep things running smoothly.

Making an entire move is a nightmare, but staying with Webair would be a foolish business move.

Webair should take this as a lesson and fire all their frontline techs and completely redevelop their support processes and guidelines. Proper documentation should be strictly enforced. If they don't have enough time to document, hire more technicians.

Every technician should be trained on customer service FIRST and learn to take ownership of every client's problem. This is the key to keeping clients around.