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To add to what James said ? we know that the admin can be slow, especially when pulling larger reports ? there?s a lot of data in there.
And as part of our continuing 2012 drive forward with CCBill - we have been actively working to provide better tool/speed in the reporting system.
One thing has been the replacement of the entire backend database with a leading-edge data warehouse. So with processing data going back 10+ years that?s a lot of data (Not many processors provide as far back as CCBill does.)
And with 130+ basic reports in the system (each with its own set of parameters), as well as our datalink system integrated in the backend warehouse too, migration is going to take some time ? so that we don?t impact your stats.
It?s like remodeling your house, while you are living in it.
So far we have about 30% of the migration completed ? mostly on the merchant side at this point. The results won?t be visible as a change in the system ? you will just notice faster loading.
As I noted ? the data warehouse is only one piece we are working on - we are knocking out various improvements and optimizations to make to our reporting system better. Thanks for your patience while we try to make improvements.
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