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Thanks CCBill for trying to fix this issue but as others have posted here, the "solutions" should be relatively easy and not take months. I understand renovating a house while you're still living in it, but there's absolutely no reason why you couldn't "seperate out" data from 3 years ago right now, put them in a seperate database etc, and move along. How many CCBill clients search for 3+ years of data on a daily basis? 2% or less?
So make a post in the Admin, like you do when there's 'news' or a Holiday, and say: "For the next x number of weeks/months you will need to contact CCBill directly for any reports over 3 years old." There, done.
But good luck with everything! (I also like raymor's solution.)
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