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Hi Stevemib,
Although international mail generally takes a bit longer than sending something domestic, 28 days is a not an acceptable time frame. After checking delivery times through USPS, the 7-10 day window is accurate, however, there are postal occurrences that can cause that window to extend out a bit further at times. While we may not be able to work around the stop payment fee for the check itself, there are some alternatives which do provide traceable means which can be put into place on your account. Two other options that CCBill currently offers are payment via FedEX or international wire. While the fees associated with these methods of transfer may be higher compared to postal international mail, they do provide you with a tracked and traceable source, should an issue like this arise again.
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CCBill Merchant and Affiliate Support
US Phone: 800-510-2859
International Phone: 00-1-855-588-3585
Email: adminsupport at ccbill.com
Live chat: click the top right corner of the Admin Portal login page
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