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root access is probably not required. SSH access would be extremely useful, though. If the host can't or won't take care of it and won't let anyone else take care of it, then the host is your primary problem at that point. You'd have to replace the host if, after appropriate discussion, they continue to refuse to allow the problem to be addressed.
We've built some tools to help find problems like this. We also have good relationships with many hosting companies. Based on the reputation we've built over many years, they are sometimes comfortable granting us access that they wouldn't grant to must any random person. After all, if they are tuning Apache they're ALREADY trusting our code.
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