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MrDiez,
As an affiliate of CCBill sponsors, the chargebacks and refunds are affected by the sponsor accounts and how they manage their sites/products. If you are seeing an increase in refunds or chargebacks, please refer to the sponsors included in those numbers.
Our support team can help you identify which sponsors might be seeing spikes, and with you as their affiliate ? you can reach out to them to work on the issue.
As previously mentioned, all refunds processed by CCBill are escalated and authorized by senior personnel to ensure refunds are issued with cause.
We'll reach out to you shortly to make sure you've identified the affected sponsors so we can work towards reducing the refunds and check returns.
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CCBill Merchant and Affiliate Support
US Phone: 800-510-2859
International Phone: 00-1-855-588-3585
Email: adminsupport at ccbill.com
Live chat: click the top right corner of the Admin Portal login page
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