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I had a problem where my paychecks were being intercepted somewhere here in California and being cashed at a bank in Stockton. Usually I deposit my paychecks, but occasionally my wife will and I just assumed that she had grabbed the past few checks and cashed them - until our main account emptied out. This was also with BOA - My account was BOA and the account cashing my checks was also BOA. BOA was less than helpful and failed to give us any information at all, and my (then) employer had to cancel the checks and issue new ones. However, they didn't give us any information other than it was an account in Stockton.
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