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You would be surprised at the number of hosting companies that are cutting back their support hours....but not us. We have someone within 20 feet of your server 24x7x365 WITHOUT FAIL. As far as ICQ, however, we feel that it is unreliable. We have a toll-free tech support line so that you can talk to a qualified System Administrator who can diagnose and eliminate your problem while you are on the phone...we also have a ticketing system that allows you to complete a work order and track it's progress including time stamps.....and just to make you feel better, looking at the last 30 days we have an average time of 23 minutes from the time a ticket is opened until it is closed.
How's that for one better?
Let us know if we can be of any service to you!
--T
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