Quote:
Originally Posted by signupdamnit
Secured Servers/ PhoenixNAP is pretty hard to beat. At least they caved on the filelocker issue. Why do you think their support is bad? I've never seen that myself.
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I had a network issue a while back that knocked my server offline for about 16 hours. All I got from them was the condescending this is an unmanaged server and it's your problem line.
Them: "We have had our engineers test your network and there are no issues which could
be affecting you at the moment. We have also tested our security scripts and
your network is not being restricted in any form. ... we
suspect a possible configuration issue - please make sure you have programmed
the IP addresses to the correct interfaces - public IP addresses should be
assigned to the eth1 interface and the private backend IP should be assigned to
eth0. Unfortunately, Secured Servers does not provide any managed services and
therefore cannot assist in ensuring proper configuration. Please let us know if
you have any further questions or concerns. "
Me: "This looks like a physical media problem as I can ping the eth1 address
internally but not externally, nor can I ping the default router
internally, so it looks more likely to be the cable or the port on the
switch."
After that someone in the DC who was competent picked up the ticket and handled it. The eventual response:
"Thank you for your patience. We've discovered an issue on the network that was
preventing your server from being online. This has since been resolved and your
server is back online. I apologize for any inconvenience this may have caused
and please let us know if you have any questions."
That wrecked my confidence in them.