Quote:
Originally Posted by Babaganoosh
I had a network issue a while back that knocked my server offline for about 16 hours. All I got from them was the condescending this is an unmanaged server and it's your problem line.
Them: ...
Me: ...
After that someone in the DC who was competent picked up the ticket and handled it. The eventual response:
...
That wrecked my confidence in them.
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you need to escalate a lot faster with a down server, no matter who you are using. it sounds like you also need redundancy. all our servers have a mirror server (2nd drive on another server). we use
www.edgedirector.com for ns and they provide failover. its all very easy with the right vendors. i think.
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