Quote:
Originally Posted by PornHustler
I realized today that someone had accessed my server, ...
I submit tickets and chat with support. I inform them that some of my sites are being redirected and that someone has access to my server account. ...
...
It has now been over 30 minutes and they have yet to update the ticket with a new password. I can't even access my own server to correct the redirects.
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Quote:
Originally Posted by PornHustler
Its a shared server. ...
I guess my issue was once they were aware of the hack (through support chat) and I had already submitted a ticket I expected it to have priority. It was 20+ min after chat ended before they changed the password.
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Ohh, so you have a shared account, not your own server, okay then...
To have something dealt with, in 20 minutes on a shared account - I would think that is pretty good.