Quote:
Originally Posted by m26004
Both me and a friend did some withdrawals in the last few days from an atm machine in the Netherlands. Different atm machines, same bank.
All attempts did not work out: no money came out of the atm and the message appeared : Connection failed.
But to our surprise the money was withdrawn from our accounts.
After sending support tickets to paxum, we get the following reply:
Since the funds were not reversed to your Paxum MasterCard we can start an chargeback procedure, procedure that has a $40 fee and takes around 45 days to be completed.
Anyone else who had the same problem?
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Some merchants will refund a transaction on their own within a matter of days. Some, however, will not, and for those merchants an official chargeback claim must be initiated with the bank.
The $40 fee for the chargeback claim is imposed by the bank, not by Paxum. Some clients have chosen to try to contact the bank directly about this fee in the past, and the bank has confirmed they are the ones charging a fee, not Paxum.
There is a limited time in which the chargeback form can be submitted to the bank, and that is 90 days from the transaction date. Once the bank accepts the form, the merchant has 45 days to provide proof that they did provide cash/services. At the end of the 45 days if no proof has been provided by the merchant, then the funds will be returned to the card at that time.
If you would like to initiate a chargeback, it is advised to submit the request as soon as possible for fastest results.
If you need any assistance, please feel free to contact me at any time:
ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email -
[email protected]
Thanks
