Quote:
Originally Posted by RuthB
Some merchants will refund a transaction on their own within a matter of days. Some, however, will not, and for those merchants an official chargeback claim must be initiated with the bank.
|
This is not correct.
This is the same standard reply you will always hear from Paxum, when this happens.
It happens sometimes, and it happened with epass before aswell.
Correct is, that some banks will refund a failed atm withdrawel within minutes, some within weeks without any action from your side.
However, before you pay Paxum this ridiculous $45 fee to initiate the investigation, do your self a favor and just go inside the local bank branch and ask for assistance.
All of them have a simple form to fill out and will refund the failed transaction.
I had this happen to me with a $120 withdrawal. And contacted Paxum first.
They went out of their way to change the terms and their fees site on Paxum to get me help lol.
After that I went to the bank, filled out a form and the money was back on Paxum before I was getting home. And they added $5 to it.
Morale of the story:
Paxum should, in the better interest of their customer, advise to settle the dispute with the bank locally, before advising to initiate the EXPENSIVE chargeback process. I have sent them an angry feedback, because I felt that customer support handled the situation completely wrong.
Looks like they still do not give advise in the interest of their customers.