Quote:
Originally Posted by AdultKing
Terrible. Next to useless actually.
Are Paxum able to help with unauthorised transactions over the phone ? No.
Are Paxum able to explain pending tranactions over the phone ? No.
Interesting that with all Paxum's security that our card was compromised.
How much is the fee to initiate a charge back ? $40 per transaction according to Paxum phone support.
Useless.
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Hi AdultKing,
For security purposes we cannot provide any account information over the telephone. We cannot confirm the verity of the person calling, and therefore it would be a violation of our privacy and confidentiality rules to provide private account details over the telephone. For example, I'm quite sure you wouldn't appreciate it if Joe Blow called up with your Paxum account email address and was able to receive confidential information relating to your account and transactions over the telephone. This is the reason we cannot and will not provide such information over the telephone.
Any unauthorized transaction in your ewallet checking or on your Paxum Mastercard should be reported to us immediately. The best way to report an unauthorized transaction is via the Message Center within your Paxum Account Control Panel. If you are seeking urgent assistance then please open the ticket and THEN call our support line requesting they examine your ticket ASAP. Make sure you have your Ticket number handy when you call.
With an open ticket our experienced customer support staff can reply in confidentiality with information relating to your query.
With regards to chargebacks; this has come up before, and once again I will assert that the $40 fee is NOT a Paxum fee. This is a fee charged by the Bank and is non-negotiable.
In relation to our security measures; we have multiple security features available to all clients to provide the most secure platform possible.
If you haven't already done so, please open a ticket in the Message Center of your Paxum Account Control Panel and one of our support staff will reply.
Thanks,
Ruth
[email protected]