Quote:
Originally Posted by cariflav
Ok. But that does not explain if you sell the same, content with one biller as you do with another biller but get less refunds form the other biller. LOL.
Thanks again
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on what volume.
to process 10,000 transactions a month on one biller with 2% refunds and 10,000 transactions at another biller at 5% refunds is alarming.
to get 100 sales in a month at one biller with 1 refund, then 100 sales at another biller and 5 refunds, that's a lack of an appropriate sample.
Paysite sales are not coin tosses, each and every one is unique, each customer is unique, and any one of them can choose to be a dick. you can have all clean sales one month, then the next month some guy with 12 pre paid visas might find your program, join each site for a $1 trial, jerk off for a couple hours then request a refund. 1 single person can throw your refunds or chargebacks way out of whack.
so how big was your sample, was it large enough to account for things that just happen? no disrespect to affiliates, but i would not change billers because an affiliate wanted me to, or affiliates. It's their job to become the best sales people they can, it's not their job to determine what biller is going to protect your future. I'd certainly listen to what they had to say, but in the end, if it is your program, you should be choosing who holds onto your money!
I've worked with Epoch and CCBill for 10 years, and no major complaints, except that the CCBill interface always used to suck, and you had to do the set up yourself, whereas at epoch you can have them do the leg work. I'd like to try out SEGPay, but their compliance is tough, in the time since I have been trying to open a SEGPay account, my sites have passed G2 scans done by 3 different banks, and were fine, while at the same time SEGPay has repeatedly sent the sites back to me over and over again, but they are nice about it!
Phil