Originally Posted by elron

A week ago my passport has expired so they asked me to submit new valid passport.
So right after i received a new one i scanned it and sent them PDF scan of passport, they rejected saying it was cropped and low resolution, so without complaining i rescanned it by putting on over a white blank page so the scanner will not auto crop the passport and sent them 3500x4700 scan and guess what ? they rejected it again asking me a photo (not a scan) of my passport, And it's not like i joined them week ago or something, i joined them right after the epass events and this is a replacement proof of identity of an expired passport.
is everyone passing this with them or is it just me ?