Originally Posted by Far-L

You have to watch rogue users that run up the bw when they download the entire library during a trial membership (squelch them asap) but it is popular with our members, and they do update it and there is a ton of variety with a great deal of flexibility. Most importantly, they are easy to work with and professional.

For us, pluses outweigh the minuses and it has definitely been good for retention. I certainly commend them for it and give it a recommendation, which is rare for me.