Quote:
Originally Posted by cariflav
Hi quick question, do you contest Chargebacks or refunds?
Thanks Again.
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Epoch has nearly seventeen years of experience processing transactions and handling refunds and chargebacks. We have a 24/7/365 customer support department which can respond to customers via phone, chat, or email. Our record for helping our merchants remain below the card association thresholds speaks for itself. While I won't go into the details about how we do that here, note that we have established relationships with banks who know us and work with us, and every ethical manner of managing your portfolio is in place to help make sure you make, and keep, your money making you and your customers happy. We have several measures at our disposal to do this, including disputing chargebacks on a case-by-case basis.
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