Originally Posted by NETbilling

When you have your own merchant account, you control how refunds are handled. Chargebacks come from the banks so a processor does not control that. However, you have the option to fight disputes with your own merchant account using a system like ours that you do not get with a 3rd party processor. If you have the volume, which you state that you do, you have a choice to be in control or not. We are happy to discuss all of the services that we can provide and show you around our system. You will be impressed and save $$.

Mitch