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Old 08-27-2012, 10:23 AM  
Exoclick
Confirmed User
 
Join Date: Feb 2007
Location: Barcelona
Posts: 265
First of all, I would like to thank all the people who have shown their support during this pretty hard time. Really this is good to hear.

I have seen several questions and I'll try to answer some of them but please if you have concerns contact me in private as I don't think it is wise to discuss it further publicly, especially regarding the security measures we have implemented.

When the problem occured, we of course contacted immediately the clients who had their account compromised and made sure that they set a new, complex password. Actually, it was not many accounts as most passwords could not be decrypted.
We continuously monitor the accounts to make sure there is no suspicious connections and that is one of MANY reasons why I can say the accounts are safe. If you still have some doubts, you can of course change your password in your Admin Panel.

We are going to go after this criminal with every resource at our disposal. We have already started.

I understand some of you are angry, you have every right to be. I cannot change what happened, but trust me we have taken every possible measure in the best interest of our clients, as we have always done, and we will continue to do so.

I won't comment on this thread anymore but to those who need to contact me, please do.

Thanks again to all the clients who are behind us on this.
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