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WRT to the passengers doing nothing. It was conventional wisdom that in the event of a hijack the best course of action would be to co-operate with the hijackers who, before 9/11, could be expected to make some demands, land the plane and eventually give themselves up or be taken out by a special forces unit.
The hijackers may have only been armed with knives, but they may have claimed to have a bomb planted too, and who'd be willing to take the risk that they were lying?
So whatever else, I think passengers doing 'nothing' would be normal and even sensible, without knowing what we all know now.
It depends what else happened on the plane, of course, and at what point the passengers realized the hijackers had a different purpose for the planes.
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