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Webmaster Advertising · 09-14-2012, 05:08 PM

How do you handle situations like this?

We just had a client that had a site designed, they approved everything, no changes, pics were perfect, verbiage was spot-on, contact info, emails, everything was 110% how they wanted it, no issues whatsoever with the site design.

A month later we get a chargeback on their credit card transactions for both the deposit & final payment...

They have also changed their FTP information so no way for us to actually get into their server to remove the work they havent paid for.

Would a DMCA notice to their host work in a situation like this?

We used "Square" to process the transaction and they have pretty much told us because it was a chargeback, the credit card company wont budge on it.

Do we just write this $2000 off or is there a course of action we should be taking, honestly never had any chargebacks in almost 8 years before (other than Paypal disputes which we typically always win because its for design work).

So thoughts, suggestions, had any dealings with issues similar to this?

Thanks.

09-14-2012, 05:08 PM
Webmaster Advertising So Fucking Banned Join Date: Sep 2003 Posts: 1,360	Designers Who Deal With Non-Adult & Clients Doing Chargebacks... How do you handle situations like this? We just had a client that had a site designed, they approved everything, no changes, pics were perfect, verbiage was spot-on, contact info, emails, everything was 110% how they wanted it, no issues whatsoever with the site design. A month later we get a chargeback on their credit card transactions for both the deposit & final payment... They have also changed their FTP information so no way for us to actually get into their server to remove the work they havent paid for. Would a DMCA notice to their host work in a situation like this? We used "Square" to process the transaction and they have pretty much told us because it was a chargeback, the credit card company wont budge on it. Do we just write this $2000 off or is there a course of action we should be taking, honestly never had any chargebacks in almost 8 years before (other than Paypal disputes which we typically always win because its for design work). So thoughts, suggestions, had any dealings with issues similar to this? Thanks.