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Old 10-04-2012, 08:47 AM  
DWB
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Join Date: Jul 2003
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Anyone else having issues with members from Singapore and StrongBox?

We've had two members in the past could of days have the exact problem (first time this problem has happened), and both are from Singapore. Both are showing up in SB with IPs that are not complete (according to my host), and SB keeps kicking them out. Their logins are "good user."

Both have different sign up IPs, but when they log into the site, the IPs are shortened and different. Ray says it's not IP related. Host says they think it is.

Been through the whole gamut checking to make sure they are not doing anything else that could get them kicked out. Ray originally thought the first guy may have a few different browsers open and trying to get into the site but the guy says just one, one tab. I've even thought maybe some crazy Chinese language tool bar is conflicting, but one is a foreigner and only uses English, so that's out.

No downloading software, turned off virus protection, tried different browsers, passwords not compromised, and both are in Singapore.

Anyone else comes across this? Need to resolve it or I have to refund these two guys before they chargeback. Stumped on this one.
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