Quote:
Originally Posted by Struggle4Bucks
Just kidding...
My oldest ongoing active rebill is from december 2010... and the guy still logs in weekly...
that means a happy customer and that means i`m happy too... i also have rebills that are running for more then a year where the last log in was more then a year ago... It makes me think: how many months back can a person do a chargeback? Can they chargeback a whole year?
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I think its six months. Not certain though.
There is no doubt in my mind that people forget to cancel.
What's weird though is I get the occasional "what is this on my statement" and after I tell them I would expect them to try something like "I cancelled that three months ago, why isn't it, refund me!" That rarely happens. I just tell them what it is and they usually say "OK thanks, please cancel that."
Then there are those that forget they had it and go back to using it.
Some people must only glance over their statements once or twice a year.