Originally Posted by Pornopat

Moniker has refunded an amount to my paxum creditcard.
Paxum (Mastercard) now requires proof that this was a refund since a direct transfer from an external source is not allowed.
I have tried to get this proof from Moniker but Moniker seems to be a sinking ship.
Tickets get closed without answers and if I do get an answer it is that they are not able to find matching information.
They are unable to find back the refund even with all the transaction details I was able to provide them with.

I have tried contacting Ruth at Paxum who has always been very helpfull but I do not get the impression that she can solve this.

I have asked Paxum to just sent the money back to Moniker but this was not an option as well. They tell me that Moniker is the only one that is able to do that. Moniker can not find the transaction though so that is kind of hard.

Meanwhile I am banging my head against the wall as my 2000 usd balance gets eaten by 50 cent denial fees...