XFR has a 24x7 toll free support number you can use for any urgent or not so urgent support request: 866-746-HOST.
Note this paragraph from the email you received when your new server was turned on:
SUPPORT:
Support at XFR Networks is ticket based. Should you require support, please
e-mail your request to
[email protected]. You will immediately
receive an e-mail back with a ticket number and a website URL by which to
track your support requests. Support tickets are handled on a 24 X 7 basis.
Telephone Support can be reached at (916) 435-2512 Ext. 250 or toll free in
the U.S. (866) 746-HOST (866-746-4678) Ext. 250.
You will notice that "start a new thread on GFY" was not listed as one of the ways to initiate a support request.