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Can't speak about Paxum, but I've had similar problems with Moniker. Their support replies seem reasonably prompt but they often seem to miss the point. Not quite as bad as Paypal's random form replies, but getting there. I tend to be somewhat verbose to try to get a problem resolved quickly (ideally on the first reply), but I find it's sometimes faster overall to state the problem very tersely and let them prompt me for more information.
I noticed that Bari's moved on...
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