Quote:
Originally Posted by TheSquealer
Not responding to customer support tickets is something you control 100%
Why have ticket system and then force people to come to the boards... then tell people on the boards to contact you by email?
There is no excuse for poor customer service,... ever. It's not a joke, its people's money.
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I do not handle tickets - when I ask to be contacted regarding your issue it is for me to contact support on your behalf and see if there is anything I can do to speed things up.