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Yea, this extra step is a sales killer I'm afraid. I'm in the porn industry and I don't even feel comfortable calling a billing company to talk about a porn purchase, so I can't imagine what some married dude is thinking when asked to call him. Ain't gonna happen, especially while the wife and kids are sleeping in the other room and he's trying to rub one off quietly.
IMHO, this pushes more people away from paying for porn, which is the last thing a billing company needs to be doing right now. It also takes the anonymity away from it all, which is the whole reason for the popularity of internet porn. Yes, you have to give your info, but you shouldn't have to talk to someone about it.
*sigh*
Who wants to call anyone, for any reason, and discuss why their credit card was declined for BlackTrannyWhackers.com or BabysitterFuckers.com?
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