The helpdesk was going through an update this morning, it was a temporary display issue, but the login box still worked, emailing direct still worked as well as submitting a ticket directly from inside the client portal.
As to your request, our managed plans are at
http://www.amerinoc.com/managedvps.php and they do include daily "off server" remote backups using RSYNC.
AMNOCDEAL will give you 50% off your first payment on any of the terms offered.