Quote:
Originally Posted by beaner
Valid sales *Are* being flagged.
My mainstream site.... I had 2 attempts last month from Mastercard numbers that were being flagged by Mod-10 check. Legit member, legit card, both were previous members, and the only reason I found out was because they updated their card on file to renew subscription and could not even enter the card number because the worldwide credit card number check scrubbed them out.
Legit sale, scrubbed out due to scrub error.
CCBill... they flag legit sales all the time. I'm not saying it is PaulK with his hand on the switch... I'm saying it is their internal checks which are many times not letting legit sales go through.
Please read this statement I made last post and think about it for a few seconds...
"I've seen customers money taken out of their bank for 7 days and then returned because of this."
Do you think I'm lying about that? That is the scrub factor denying a legit sale, but the system got all fucked up and kept the potential members money for 7 days until finally returned. I should also add that we never received a denial email until after we received an email from the customer who was complaining that he couldn't join the site. Then we contacted CCBill, then we got the denial email.
I would say that is a scrubX2 with a side of WTF.
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I don't think you are lying so please don't get defensive.
However, sorry, in this case you make as an example, to me you are just making my point; although, Mitch would be able to explain it more authoritatively. Your customer was being protected by that scrub just as much as you were. It wasn't a "mistake"; it was the system working the way it should. The customer updated his info. You got the sale in the end. That is what is supposed to happen.
So yeah, it is scrubX2, but the "WTF" in this case stands for "With The Funds" and the X2 is you, the vendor, (X) the Customer = a side of sales with the funds, both protected by scrubbing.