Quote:
Originally Posted by Far-L
I don't think you are lying so please don't get defensive.
However, sorry, in this case you make as an example, to me you are just making my point; although, Mitch would be able to explain it more authoritatively. Your customer was being protected by that scrub just as much as you were. It wasn't a "mistake"; it was the system working the way it should. The customer updated his info. You got the sale in the end. That is what is supposed to happen.
So yeah, it is scrubX2, but the "WTF" in this case stands for "With The Funds" and the X2 is you, the vendor, (X) the Customer = a side of sales with the funds, both protected by scrubbing.
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We did not get the sale. We had email communication for a week until he finally was refunded the money. He never got what he wanted, we never got the sale, his money was in cyberspace for 7 days. I can't remember the reason for this particular incident given to us by ccbill but I will recap what I have been told either this time or others:
IP associated with another email
Multiple IP's associated with same email
Tried too many times recently
Already have a membership (that one is really painful to see when you sell cam/phone time *yes, we have the multiple transactions enabled*)
Blocked Country
IP not from origin of credit card
etc. etc.
Ask yourself something... do you know that 95% of surfers have a **DYNAMIC** IP address? That means... there IP will change. Well, that is a CCBill scrub setting to deny multiple IP's associated with 1 email.